KwenaOrganics is an online store that distribute wide variety of health and medical products to its clients via website platform system. The customers may access our online store to search for the products aligns to their health and medical needs. Upon accessing their preferred products, the customer may do the following:

• The customer may elect one of the following payment methods (Payfast and EFT payment methods)
• If the customer chose to pay via EFT or bank deposit, they need to send us a proof of payment to infor@kwenaorganics.co.za for faster shipment
• The onus remains with the customer to ensure that they enter correct shipment address for their parcel
• Additional fees may be added when the customer has failed to enter correct shipping address and the product might returned to the warehouse.
• Only physical address and no P.O Box addresses is allowed for shipments
• The delivery turnaround times is 3-5 working days, however sometimes may be 7 working days due to external factors such as holidays and long weekends.
• The standard delivery fee is R99.00.
• We deliver all over in South Africa. You will be informed via email or phone for any delays we may experience on our side.

• Delivery Days: Monday – Saturday (Excluding Public Holidays)
• Dispatch Period: Orders are dispatched between first day and five business days of receiving payment. The orders are only processed once the payment has cleared in our bank account.
• Products Not available (Out-of-Stock) or Promotion Items: You will be contacted with updated delivery information for out-of-stock or promotional items.
• Missing Orders: If you haven’t received order (after getting confirmation of delivery) within the expected time frame, please contact us at info@kwenaproducts.co.za