REFUND AND CANCELLATION POLICY (Read with our Terms and Conditions)

In accordance with Section 44 of the Electronic Communications Act 25 of 2002 (“ECT Act”) you, as the consumer, are entitled to cancel, without reason and without penalty, your purchase within seven (7) calendar days from the receipt of the good(s) and obtain a full refund provided the goods are still in an original, unopened and unused condition that it can be resold (less courier fees if applicable).

In the event that you cancel the transaction within the 7 (seven) day cooling off period, the goods and products purchased and delivered to you must be returned to us. You will be liable for the direct cost of returning the goods. For items over R1 000, we encourage you to consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Any product returned must be in the original condition and in the same conditions it was when received and not tampered with, must be sealed and unopened and there must be no missing items.

If payment for the goods has been affected prior you exercising your right in terms of the cooling off period, you will be entitled to a full refund of such payment. The refund will be paid to you within 14 days of the date of cancellation.

Should an opened/unsealed product be returned, a handling fee of up to 25% may be charged. The products are required to be in resalable condition. Products that are returned opened, will not be credited or refunded. It is at our sole discretion to pass credit or refund if an unsealed or otherwise opened product is returned to us.

If your products arrived damaged, please notify us within two (2) calendar day of receipt so that we can rectify the issue.

RETURN INSTRUCTIONS

All products being shipped back to ORGANICSWAY T/A KWENAORGANICS should be carefully packed where necessary. The package should have the order number and return address clearly marked. Should a product be damaged or lost while being delivered to our offices, ORGANICSWAY T/A KWENAORGANICS will not be liable for the damages. It is recommended to insure any items that you send to us.

To return an item, please email customer service at info@kwenaorganics.co.za to obtain the address.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please note that the product purchased must be unopen or sealed in order to return and receive full refund.